OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world’s largest organizations across a variety of industries, including Financial Services, Specialty Retail, Telecommunications, Hospitality and Software, helping them to gain a deep understanding of their customers, develop actionable insights, and improve business processes.

Comcast’s Consumer Research & Insights team provides research support and market research insights across Comcast’s divisions and product lines. The Consumer Research & Insights team executes quantitative and qualitative market research projects to support the organization in making informed decisions based on insightful market research data.

The Consumer Research & Insights team is seeking a Market Research and Insights Analyst on a full-time basis to support various market research activities. This role provides a great opportunity for a dynamic individual to become part of a diverse, high-performing team in a large organization and be exposed to a range of cutting-edge market research methodologies and the research operations mechanism that drives it. This is a full time, hybrid position working EST hours, requiring 2-3 days in the Philadelphia office.

About the role

The ideal candidate for this position is a fluent Spanish speaker who is bright, curious, detail-oriented and passionate about using data to help improve the customer experience. In this role, you will work directly with our clients and deliver consulting projects to senior stakeholders. This position provides an excellent opportunity to apply your strong analytical background to the Customer Experience domain, while working directly with global, Fortune 500 companies.

Responsibilities include

• Managing research including vendor management, stakeholder management, operational management and tracker consistency

• Working in a cross-functional team and coordinating data flow from multiple sources both internal and external

• Provide project management and analytical support for various initiatives, including creating detailed project plans, tracking progress against milestones, and effectively managing resources to meet project objectives within scope, budget, and timeline constraints

• Support survey design by collaborating with stakeholders to understand research objectives, designing survey instruments, and implementing quality control measures to ensure data accuracy and reliability

• Create ad-hoc reports utilizing various data sources, synthesizing complex information into actionable insights and recommendations for stakeholders to inform strategic decision-making

• Provide succinct updates to Managers and clients, including regular progress reports, key findings, and recommendations, demonstrating a proactive and transparent approach to communication and stakeholder management

• Bachelor’s degree in Social Science, Management, Statistics, Computer Science or a related field from a top university

• 2-4 years experience in Market Research, Customer Experience management or related fields, agency side advantageous

• Fluency in Spanish (A must)

• Experience working with large scale trackers (A must)

• Strong communication skills

• Excellent attention to detail

• Strong workflow management skills including time management, prioritization, project planning and implementation

• Demonstrated experience and interest in survey-based market research and a fundamental understanding of generating insights from research data

• Strong ability to collaborate with your team while maintaining the ability to work independently

• Strong Excel and PowerPoint skills

• Ability to learn new technological/analytical tools and methodologies quickly - experience with Conjoint and Maxdiff analysis - Advantageous

• Familiarity with survey programming tools (e.g., SurveyMonkey, Decipher, Qualtrics, Suzy, My-Take etc.) .- Advantageous