OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. Partnering with some of the world’s leading organizations across industries such as Healthcare, Financial Services, Specialty Retail, and Telecommunications, we help our clients gain deep insights into customer behavior, develop actionable strategies, and enhance their business processes.

We are seeking a Market Research Analyst / Sr. Analyst for a role focused on DE&I (Diversity, Equity, and Inclusion) related research. In this role, you will work exclusively with Comcast, one of our clients in the Cable and Telecommunications space, supporting internal and external DE&I research initiatives. You will be responsible for analyzing research data, conducting both quantitative and qualitative research, working with stakeholders to develop new products and programs, and delivering actionable insights that promote a more inclusive culture.

This position involves collaborating closely with internal stakeholders to track societal trends, measure DE&I progress, and provide strategic recommendations. A key aspect of the role is staying informed on best practices and emerging DE&I issues to ensure Comcast’s initiatives are both data-driven and impactful.

This is an exciting opportunity to join a diverse, high-performing team within a large organization, gain exposure to cutting-edge market research methodologies, and be part of the research operations that drive Comcast’s DE&I strategy. This is a full-time role based in the greater Philadelphia area, with a requirement to work from the office 3-4 days a week.

Core Responsibilities and Tasks

• Data Collection & Analysis: Gather, analyze, and interpret data related to diversity, equity, and inclusion, both internally and externally.

• Survey Development & Analysis: Design, administer, and analyze surveys to evaluate culture, belonging, and DE&I-related experiences.

• Research Management: Oversee the full research cycle, including vendor, stakeholder, and operational management, coordinate data flow from multiple sources, and manage project timelines.

• Metrics Development: Develop and maintain key DE&I metrics and performance indicators to track progress and evaluate program effectiveness.

• Reporting & Dashboards: Create reports, dashboards, and presentations to visualize data trends and deliver insights to leadership and HR teams.

• Benchmarking: Conduct industry benchmarking to identify areas for improvement and potential opportunities.

• Program Evaluation: Assess the impact of DE&I programs, initiatives, and services to ensure continuous improvement.

• Bachelor’s degree in Business, Statistics, Computer Science, Social Science, or related field

• 3+ years of experience in market research (both quantitative and qualitative) and data analysis

• Demonstrated interest or experience working on DE&I initiatives or research

• Ability to work on-site at Comcast’s Philadelphia offices 3-4 days a week

• Proficiency in analytical tools (e.g., Excel, Python, R, Tableau)

• Advanced PowerPoint skills

• Strong quantitative research skills, including survey design, sampling, and statistical analysis

• Experience with qualitative research methods (e.g., focus groups, interviews, ethnographic studies)

• Excellent problem-solving skills with a creative approach to overcoming challenges

• Exceptional attention to detail and organizational skills

• Strong communication skills and ability to work effectively within a team

• Ability to manage and prioritize multiple projects simultaneously

• Experience with statistical software (e.g., Stata, SPSS, R) is a plus

Join Us
If you’re passionate about driving DE&I efforts through data-driven insights and want to make an impact in a dynamic team, we’d love to hear from you.